AskThePods › Down To ChatAbout Down To Chat Down To Chat isn't your average ecommerce podcast; it's a deep dive into the strategies and tactics that drive real growth for Shopify merchants and DTC operators who are serious about scaling their businesses. Learn how to build a truly customer-centric organization by integrating feedback into every facet of your business, going beyond basic service to foster loyalty and sustainable growth [1] [2] [3]
S3 E12: How to Build a Customer-Centric Organization with Jess Cervellon S2 E12: A Landing Page Masterclass with Nik Sharma S2 E7: Eli Interviews Wallet-Man: Building Ridge to 9-figures, Brand vs. Performance, and Attribution hot takes with Sean Frank Listen on Spotify Apple Podcasts YouTube Website
Recent episodes S3 E12: How to Build a Customer-Centric Organization with Jess Cervellon — Oct 2, 2023 S3 E11: "You’re Likely Leaving Money on the Table" with Adam Robinson — Aug 3, 2023 S3 E10: “Most Retention Marketing Destroys Value” and other Retention Hot Takes with Alex G — Jul 19, 2023 S3 E9: Measuring Top Of Funnel and Incrementality Testing with Zach Epstein from Haus — Jul 9, 2023 S3 E8: How Bobbie Achieved Tremendous Growth by Focusing on Retention and Customer Education with Cherene Aubert — Jun 9, 2023 S3 E7: The Future of VC in DTC with Ben Lerer of Lerer Hippeau — May 24, 2023 S3 E6: All The Google Hot Takes with Ex Googler Ben Kruger — May 15, 2023 S3 E5: Measuring Incrementality and Retaining Customers with Lessons from Fine Dining — Apr 26, 2023 S3 E4: Paid Ads MasterClass and Retention Team Building — Apr 18, 2023 S3 E3: How to Fix Your Retention with Val Geisler — Apr 11, 2023 S3 E2: Social & Influencer Masterclass With Kendall Dickieson: Seeding, Content Creation, and TikTok vs. Instagram — Mar 28, 2023 S3 E1: Testing Twitter Ads, Fixing Retention Problems, and Advantage + For The Win — Mar 16, 2023 S2 E12: A Landing Page Masterclass with Nik Sharma — Feb 20, 2023 S2 E11: The Death of Hypergrowth, VC in DTC, and Holistic Retention — Feb 13, 2023 S2 E10: How to Properly Test Ad Creative and Tips for Retaining Customers — Jan 27, 2023 S2 E9: What’s Currently Working on Facebook Ads and Over-Optimizing Websites — Jan 18, 2023 S2 E8: Eli interviews Gina Parrelli: A Subscription and Retention Deep Dive — Jan 11, 2023 S2 E7: Eli Interviews Wallet-Man: Building Ridge to 9-figures, Brand vs. Performance, and Attribution hot takes with Sean Frank — Jan 4, 2023 S2 E6: Black Friday: Huge mistakes, Record Days, and Lessons — Dec 17, 2022 S2 E5: Our Biggest Mistakes & Learnings, Why Founders Fail, and Squirrelly Data — Dec 5, 2022 S2 E4: DTC vs Retail and Billion Dollar Biz Ideas — Nov 29, 2022 S2 E3: Easy Ways to Increase AOV and Direct Response Tactics in DTC — Nov 16, 2022 S2 E2: New Growth Channels, Shipping Insurance, and The Cody Subtweet — Nov 9, 2022 S2 E1: Black Friday Strategies, Testing Direct Mail, and a New Landing Page Tool to Change the Game — Nov 3, 2022 S1 E12: Community Building, Team Building, and an Amazing Acquisition — Sep 10, 2022 S1 E11: What's Working For Us On Facebook + Our Take on "Is DTC Dead?" — Sep 1, 2022 S1 E10: CX as a Career, Surprise & Delight, & Calculating ROI on CX with Michael Bair — Aug 23, 2022 S1 E9: Drops, Community, and Collabs with Peiman Raf — Aug 19, 2022 S1 E8: The Future of Marketing and Growing Omnichannel Brands with Shray Joshi — Aug 11, 2022 S1 E7: How Lomi Does 9 Figures in Revenue by Putting Brand First with Matt Bertulli — Aug 4, 2022 S1 E6: On Killer Landing Page Tests, Building a Community, and Brands to Watch — Jul 28, 2022 S1 E5: The Death of Hustle Culture, Building Community, and 4-Day Workweek with Amanda Goetz — Jul 21, 2022 S1 E4: Unconventional Retention Strategies, Segmentation, and Shooting Your Shot with Joanne Coffey — Jul 14, 2022 S1 E3: On The TikTok Ban, RadioShack's Thirst, & Customer Service Disasters — Jul 7, 2022 S1 E2: On Building Brand, Playing the Long Game, and Scammy Retention Tactics — Jun 23, 2022 S1 E1: Buying Companies and Leveraging Personal Brand with Nik Sharma — Jun 16, 2022 