Customer Communication During Crisis

Answer

Practical steps for eCommerce stability during crises, focusing on immediate customer communication and building trust.

Source: SE05 EP12: COVID-19 »»» eCommerce Isn't Closed, It is Very Much Open! on 2X eCommerce Podcast.

Top episodes

1. 1. SE05 EP12: COVID-19 »»» eCommerce Isn't Closed, It is Very Much Open!

   2X eCommerce Podcast

   Practical steps for eCommerce stability during crises, focusing on immediate customer communication and building trust.

2. 2. SE05 EP10: eCommerce Business Survival in the Wake of Coronavirus »»» Expert Panel

   2X eCommerce Podcast

   An expert panel discusses how the ecommerce industry should respond to crises, focusing on engagement and retention strategies.

3. 3. Bonus: What 32,000 Ecommerce Merchants Can Tell Us About Coronavirus (With Jake Cohen from Klaviyo)

   Ecommerce Playbook

   Leveraging customer data and email marketing to respond to changing market conditions during the COVID-19 crisis.

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