SE05 EP10: eCommerce Business Survival in the Wake of Coronavirus »»» Expert Panel
2X eCommerce Podcast · with Artur Kiulian, John M. Scannapieco, Andrew Tjernlund · March 18, 2020 · 45 min
Summary
This episode offers critical advice for ecommerce businesses navigating the Coronavirus pandemic. It covers essential strategies for communication with employees, vendors, and customers, adapting warehousing and fulfillment, and implementing remote work. The discussion highlights leveraging AI/ML for resilience and understanding the legal implications of business disruptions, providing a roadmap for crisis management and continuity.
Key takeaways
Implement clear and consistent communication protocols for employees, vendors, and customers to manage expectations and maintain stability during crises.
Evaluate and adapt warehousing and fulfillment operations to account for potential lockdowns, reduced staffing, and supply chain disruptions.
Establish robust remote working policies and leverage technology like AI/ML to enhance operational resilience and business continuity.
Understand the legal implications of supply chain issues and unforeseen business interruptions, including force majeure clauses and contract renegotiations.
Prioritize data backup and recovery solutions like Rewind to safeguard against data loss and ensure business continuity amidst operational strains.
This is the first of a series of episodes that addresses how the ecommerce industry should respond to the Coronavirus global epidemic. On today's episode, Kunle interviews three experts that serve the ecommerce industry in varying degrees, Artur KiulianFounder of Colab, Los Angeles-based venture studio that helps ecommerce businesses and startups build AI/machine learning tech. John M. Scannapieco An attorney at law firm Baker Donelson and chair of the firm’s Global Business Team. They specialise in the sale or disposition of assets, as well as the negotiation and drafting of distribution, manufacturing, employment and agency agreements throughout the world. Andrew Tjernlund Co-founder of Tjernlund Services, they own the largest Vendor Account in the Industrial/Electrical category on Amazon. We discuss, How to effectively communicate with employees, vendors and customers. Warehousing and fulfilment. Remote working ----------- SPONSORS: This episode is brought to you by: Klaviyo This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer brands like ColourPop, Huckberry, and Custom Ink rely on Klaviyo. Klaviyo helps you own customer experience and grow high-value customer relationships right from a shopper’s first impression through to each subsequent purchase, Klaviyo understands every single customer interaction and empowers brands to create more personalized marketing moments. Find out more on klaviyo.com/2x. Rewind This episode is brought to you by Rewind. The #1 Backup and Recovery App for Shopify and BigCommerce stores that powers over 25,000 online businesses. Direct-to-Consumer brands like Gymshark and Movement Watches rely on Rewind. Cloud-based ecommerce platforms like Shopify and BigCommerce do not have automatic backup features. Rewind protects your store against human error, misbehaving apps, or collaborators gone bad with Automatic backups! For a free 30-day trial, Go
What does this episode say about supply chain & operations?
Implement clear and consistent communication protocols for employees, vendors, and customers to manage expectations and maintain stability during crises.
What does this episode say about founder & leadership?
Evaluate and adapt warehousing and fulfillment operations to account for potential lockdowns, reduced staffing, and supply chain disruptions.
What does this episode say about ai & automation?
Establish robust remote working policies and leverage technology like AI/ML to enhance operational resilience and business continuity.
What does this episode say about supply chain & operations?
Understand the legal implications of supply chain issues and unforeseen business interruptions, including force majeure clauses and contract renegotiations.
What does this episode say about supply chain & operations?
Prioritize data backup and recovery solutions like Rewind to safeguard against data loss and ensure business continuity amidst operational strains.
