Jason Friedman discusses tailoring the e-commerce experience, focusing on visual merchandising and the impact of technology like AI and virtual tools on CX.
Jason Friedman discusses tailoring the e-commerce experience, focusing on visual merchandising and the impact of technology like AI and virtual tools on CX.
Kevin Ertell discusses digital innovation at Sur La Table, including visual merchandising and tools that simulate in-person consultations.
Explores using WhatsApp as a platform for virtual sales, marketing, and support to communicate with customers in real-time.