Social Commerce Customer Journey Mapping

Answer

Explores the multi-billion dollar social commerce landscape, focusing on identifying gaps in the customer experience and optimizing touchpoints for digital growth.

Source: Closing the Gaps in Social Commerce Experiences on Retail Remix.

Top episodes

1. 1. Closing the Gaps in Social Commerce Experiences

   Retail Remix

   Explores the multi-billion dollar social commerce landscape, focusing on identifying gaps in the customer experience and optimizing touchpoints for digital growth.

2. 2. The Do’s and Don’ts for Social Media Marketing

   Shopify Masters

   Charlotte Palermino shares her formula for building community on TikTok and how social media interactions fit into the broader customer journey.

3. 3. 111. How Consumers Use Social Media to Make Buying Decisions + What it Means for eCommerce Brands

   eCommerce Badassery

   A deep dive into how social media influences buying decisions and the role it plays in the modern eCommerce customer journey.

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