Jordan Gordon discusses the retention blueprint for four customer cohort types, covering segmented flows and email/SMS strategies.
Jordan Gordon discusses the retention blueprint for four customer cohort types, covering segmented flows and email/SMS strategies.
Retention experts Jimmy Kim and Chase Dimond reveal 5 alternative channels beyond email and SMS that significantly boost retention.
Thomas Lalas analyzes data from 2,000 brands to reveal the math of retention and how the best Shopify brands prevent customer churn.