Hospitality Management

Answer

Ron Thurston discusses how retail leaders can adopt hospitality-level service standards and culture to drive employee pride and customer loyalty.

Source: How Culture Drives Retail Pride on Retail Remix.

Top episodes

1. 1. How Culture Drives Retail Pride

   Retail Remix

   Ron Thurston discusses how retail leaders can adopt hospitality-level service standards and culture to drive employee pride and customer loyalty.

2. 2. 268. From mailroom to COO: Verizon’s Krista Bourne on building a career and staying close to consumers

   Retail Gets Real

   Verizon COO Krista Bourne discusses her journey from the mailroom to leadership, focusing on service operations and staying close to consumer needs.

3. 3. Brook Furniture Rental's CEO Brings Digital Transformation to Logistics

   Total Retail Talks

   CEO Nathan Sanders discusses digital transformation in the furniture rental space, focusing on inventory management systems and customer service.

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