Thomas Lalas analyzes over 2,000 brands to reveal the 'retention math' most ignore, focusing on the 90-day window where 80% of customers are typically lost.
Thomas Lalas analyzes over 2,000 brands to reveal the 'retention math' most ignore, focusing on the 90-day window where 80% of customers are typically lost.
Experts Jimmy Kim and Chase Dimond discuss five overlooked retention channels that outperform traditional email and SMS for ecommerce brands.
A deep dive into building a blueprint for repeat sales and architecting customer behavior to ensure long-term brand scalability rather than just buying one-time customers.