Explores a customer-centric approach to eCommerce, focusing on satisfaction, retention, and the metrics used to track engagement like NPS.
Explores a customer-centric approach to eCommerce, focusing on satisfaction, retention, and the metrics used to track engagement like NPS.
Matthew Barnett discusses building an eCommerce customer base through personalized journeys and measuring engagement success.
Focuses on fostering a community-driven brand and using engagement tactics to build a loyal following without outside funding.