Customer Success

Answer

Breanna Moreno of True Classic discusses shifting customer support from a cost center to a profit center through CX personalization and advocacy.

Source: Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center on DTC Podcast.

Top episodes

1. 1. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   Breanna Moreno of True Classic discusses shifting customer support from a cost center to a profit center through CX personalization and advocacy.

2. 2. Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre

   DTC Podcast

   Kevin Gould and Romain Lapeyre (Gorgias) discuss proactive customer experience strategies and scaling support for growth.

3. 3. Building a $100 Million Brand, One Bridesmaid Dress at a Time

   Shopify Masters

   Grace Lee Chen shares how Birdy Grey scaled to $100M by obsessing over customer feedback and maximizing customer lifetime value.

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