Customer Service As A Revenue Driver

Answer

CEO Gareth Cummings discusses transforming customer service from a cost center into a profit-creating engine for eCommerce brands.

Source: Driving Profits Through Customer Service with eDesk’s Gareth Cummings on eCommerce MasterPlan.

Top episodes

1. 1. Driving Profits Through Customer Service with eDesk’s Gareth Cummings

   eCommerce MasterPlan

   CEO Gareth Cummings discusses transforming customer service from a cost center into a profit-creating engine for eCommerce brands.

2. 2. AI-Powered Customer Service: How Gladly Helps Brands Like Rothy's Deliver Empathy At Scale

   eCommerce Fastlane

   Explores how AI-powered customer service helps brands like Rothy's turn support conversations into sales and retention opportunities.

3. 3. 2015 Highlights Show: New Customer Acquisition, Repeat Customers, and Customer Service

   eCommerce MasterPlan

   A highlight show covering customer acquisition, repeat purchases, and how customer service plays a vital role in driving sales.

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