Explores 5 overlooked retention channels beyond email/SMS that can drive 3-10x higher retention rates for ecommerce brands.
Explores 5 overlooked retention channels beyond email/SMS that can drive 3-10x higher retention rates for ecommerce brands.
Thomas Lalas analyzes data from 2,000+ brands to reveal retention math, win-back strategies, and how to stop 80% of customers from churning within 90 days.
Focuses on scaling via retention, specifically the 'Second Sale Strategy' and offers designed to convert one-time buyers into repeat customers.