Retention experts Jimmy Kim and Chase Dimond reveal five overlooked channels that can significantly boost customer retention by 3-10x compared to standard email/SMS.
Retention experts Jimmy Kim and Chase Dimond reveal five overlooked channels that can significantly boost customer retention by 3-10x compared to standard email/SMS.
Thomas Lalas breaks down the data-driven math of customer churn and retention, revealing why 90% of buyers don't return and how to fix it within the first 90 days.
Sticky Digital CEO Nikki Tooman discusses creative solutions for retention, focusing on loyalty, segmentation, and 'surprise and delight' initiatives to keep customers coming back.