Retention experts Jimmy Kim and Chase Dimond break down 5 overlooked channels to boost retention and the specific metrics needed to track loyalty success.
Retention experts Jimmy Kim and Chase Dimond break down 5 overlooked channels to boost retention and the specific metrics needed to track loyalty success.
Jordan Gordon from Pilothouse discusses shifting focus from simple revenue to lifecycle metrics and techniques for measuring customer retention and loyalty.
Bish Smeir, founder of loyalty platform Vow, joins the show to discuss strategies for building lasting loyalty and navigating the evolving eCommerce terrain.