Customer Loyalty Metrics

Top 3 podcast episodes answering this question on AskThePods · measuring and tracking customer loyalty.

Answer

Experts Jimmy Kim and Chase Dimond discuss five high-performing retention channels and the specific metrics needed to measure their success.

Source: EP 39: The 5 Retention Channels Everyone's Sleeping On (3-10x Higher Retention) on Send It!.

Top episodes

  1. 1. EP 39: The 5 Retention Channels Everyone's Sleeping On (3-10x Higher Retention)

    Send It!

    Experts Jimmy Kim and Chase Dimond discuss five high-performing retention channels and the specific metrics needed to measure their success.

  2. 2. REPEAT COMMERCE: 03 - The Repeat Rate Shopify Doesn’t Show You

    Shopify1Percent

    A deep dive into Shopify analytics focused on identifying the 'elective second-purchase rate' to truly measure customer behavior and loyalty.

  3. 3. EP 67: The new definition of engagement (and the metrics that actually matter)

    Send It!

    Redefining engagement metrics for email and SMS, focusing on what actually drives customer retention and loyalty in the current landscape.

← Search again on AskThePods