Jimmy Kim and Chase Dimond explore alternative retention channels and the specific metrics needed to track their success beyond basic email opens.
Jimmy Kim and Chase Dimond explore alternative retention channels and the specific metrics needed to track their success beyond basic email opens.
This episode redefines engagement for e-commerce, focusing on metrics that truly matter for long-term customer value rather than surface-level vanity stats.
Alex Hormozi breaks down the financial reality of customer retention and the specific metrics an operations manager should track to triple lifetime value.