Valentin Radu explains how to improve CLV and retention rates using the 'three pillars' of customer behavior analysis.
Valentin Radu explains how to improve CLV and retention rates using the 'three pillars' of customer behavior analysis.
Jimmy Kim and Chase Dimond discuss integrating multiple channels like SMS and direct mail to boost customer retention and lifetime value.
Chris Rose shares strategies for reviving stagnant businesses by prioritizing long-term customer profitability and loyalty over acquisition.