Sasha Murrie of Journeyflow discusses increasing profits by identifying and removing hiccups and friction points across the online customer journey.
Sasha Murrie of Journeyflow discusses increasing profits by identifying and removing hiccups and friction points across the online customer journey.
Retail experts explore the gaps and challenges in the modern customer journey, focusing on frictionless commerce and digital-physical integration.
Shilpi Narang from Zendesk discusses rethinking the checkout experience as a key part of the customer journey and the vital role of friction reduction in UX.