Customer Experience In Logistics

Answer

Sheila Berry (UniUni) explores how the 'last mile' delivery serves as a brand's first impression and critical customer touchpoint.

Source: Why the Last Mile Is Your First Impression with Sheila Berry on The eCom Ops Podcast.

Top episodes

1. 1. Why the Last Mile Is Your First Impression with Sheila Berry

   The eCom Ops Podcast

   Sheila Berry (UniUni) explores how the 'last mile' delivery serves as a brand's first impression and critical customer touchpoint.

2. 2. Latest industry update: E-Commerce Logistics from a Different Lens with Juan Camilo Meisel

   The eCom Ops Podcast

   Juan Camilo Meisel discusses specialized e-commerce logistics and how shipping operations directly influence customer retention.

3. 3. The Last Mile Catch: What It Really Takes to Deliver for Millions - Sri Thirumalai

   The eCom Ops Podcast

   Walmart's Director of Last Mile Delivery, Sri Thirumalai, discusses scaling logistics to meet massive customer expectations.

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