Customer Experience In Delivery

Answer

Sheila Berry (UniUni/Shopify) discusses how delivery operations and the 'last mile' serve as the primary brand touchpoint for modern consumers.

Source: Why the Last Mile Is Your First Impression with Sheila Berry on The eCom Ops Podcast.

Top episodes

1. 1. Why the Last Mile Is Your First Impression with Sheila Berry

   The eCom Ops Podcast

   Sheila Berry (UniUni/Shopify) discusses how delivery operations and the 'last mile' serve as the primary brand touchpoint for modern consumers.

2. 2. The Last Mile Catch: What It Really Takes to Deliver for Millions - Sri Thirumalai

   The eCom Ops Podcast

   Walmart's Director of Last Mile Delivery explains how the retail giant uses AI and customization to improve the end-to-end delivery experience.

3. 3. eCommerce Delivery with Ian Kerr of The Postal Hub Podcast - inflight, PUDO, and more

   eCommerce MasterPlan

   Explores the eCommerce customer service mix focusing on delivery strategy, pricing, speed, and innovations to reduce cart abandonment.

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