Customer Engagement Platforms

Answer

Vikas Bhambri of Kustomer discusses omnichannel CRM platforms and strategies for sealing second purchases through integrated customer data.

Source: S05 EP45: Sealing the Second Purchase with a Customer Experience Strategy on 2X eCommerce Podcast.

Top episodes

1. 1. S05 EP45: Sealing the Second Purchase with a Customer Experience Strategy

   2X eCommerce Podcast

   Vikas Bhambri of Kustomer discusses omnichannel CRM platforms and strategies for sealing second purchases through integrated customer data.

2. 2. EP 48: The Rise of Conversational Commerce: Turning Email & SMS into Two Way Channels

   Send It!

   Explores the shift from traditional broadcast marketing to conversational commerce using email and SMS as engagement platforms.

3. 3. Bento Elevates Ecommerce Email Marketing

   Ecommerce Conversations

   Jesse Hanley discusses Bento, an artisanal email service provider and CRM designed for high-end customer engagement and retention strategies.

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