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The Future of eCommerce Agencies is Discourse- Our past informs our future decisions.

Future Commerce · April 30, 2021 · 65 min

Summary

This episode argues for the critical role of agencies in the evolving eCommerce landscape and how their concentrated expertise is essential for brands, particularly with complex platforms like Magento. It emphasizes that past experiences in hiring and managing agencies inform current strategies for providing prescriptive advice to brands.

Key takeaways

Themes

founder & leadershipshopify & ecommerce platformsdtc strategy

Topics covered

ecommerce agency valuemagento ecosystemdigital transformationinsourcing vs outsourcingsecond-hand market growthhistorical trends in ecommerce

Episode description

Today we're diving into our past experiences in hiring and managing agencies, and how those experiences inform how we give prescriptive and direct advice to brands through our content. Listen now!

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Frequently asked about this episode

What does this episode say about founder & leadership?
Agencies are crucial for fractionalizing expertise, especially for specialized platforms like Magento, and often don't receive enough credit for their role.
What does this episode say about shopify & ecommerce platforms?
Even mature businesses eventually need to internalize capabilities initially provided by agencies, as evidenced by DTC brands acquiring professional services.
What does this episode say about dtc strategy?
The historical context of eCommerce, specifically around platforms like Magento and events like its acquisition by eBay, continues to shape current and future strategies.
What does this episode say about founder & leadership?
The rise of second-hand markets (ThredUp, Poshmark, REI, Lululemon) and the recurring nature of industry "new" announcements (iOS 14, cookie death) highlight predictable trends and the importance of long-term perspective.

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