Southeastern Grocers, one of the largest conventional supermarket companies in the U.S., has significantly improved its employee training and communications through a partnership with Axonify, a microlearning platform. This episode demonstrates how retailers can leverage technology to create more effective and engaging training programs, ultimately boosting employee performance and operational efficiency. It highlights the impact of microlearning on a large retail workforce.
Key takeaways
Implement microlearning to deliver training in short, digestible modules, increasing engagement and knowledge retention among employees.
Partner with specialized technology providers to leverage their expertise in developing effective training platforms rather than building solutions in-house.
Focus on continuous communication and feedback loops within your training program to adapt and improve based on employee needs and performance data.
Measure the impact of new training initiatives on key performance indicators, such as employee performance, customer satisfaction, and operational efficiency, to justify investment and demonstrate ROI.
In episode 191 of Total Retail Talks, Executive Editor Joe Keenan speaks with Liz Thompson, chief people officer at Southeastern Grocers, one of the largest conventional supermarket companies in the U.S. Listen in as they discuss Southeastern Grocers’ partnership with Axonify, a microlearning platform, and how Axonify’s technology has improved employee training and communications. This episode…
What does this episode say about retail & omnichannel?
Implement microlearning to deliver training in short, digestible modules, increasing engagement and knowledge retention among employees.
What does this episode say about ai & automation?
Partner with specialized technology providers to leverage their expertise in developing effective training platforms rather than building solutions in-house.
What does this episode say about retail & omnichannel?
Focus on continuous communication and feedback loops within your training program to adapt and improve based on employee needs and performance data.
What does this episode say about retail & omnichannel?
Measure the impact of new training initiatives on key performance indicators, such as employee performance, customer satisfaction, and operational efficiency, to justify investment and demonstrate ROI.
