2X eCommerce Podcast artwork

S06 EP35: Truly Owning Your Customer Experience going Headless w/ Nick Raushenbush, Shogun

2X eCommerce Podcast · with Nick Raushenbush · September 2, 2021 · 46 min

Summary

For ecommerce brands struggling to stand out and convert customers, this episode offers a compelling case for investing in customer experience beyond default platform features. By exploring headless commerce and strategic landing page use, brands can differentiate, improve site performance, and boost conversion rates.

Key takeaways

Themes

brand differentiationconversion rate optimizationcustomer experienceecommerce technology

Topics covered

customer journey mappingecommerce platform customizationheadless ecommercelanding page optimizationshogun page builderwebsite performance

Episode description

On today’s episode, Kunle is joined by Nick Raushenbush, Co-founder and COO of Shogun, a California-based software company empowering over 20,000 brands to create exceptional ecommerce experiences.

Frequently asked about this episode

What does this episode say about brand differentiation?
Prioritize unique customer experiences to differentiate from competitors, moving beyond generic platform defaults.
What does this episode say about conversion rate optimization?
Implement a headless commerce architecture to gain greater control over front-end design and optimize for speed and conversion.
What does this episode say about customer experience?
Utilize dedicated landing pages in addition to your main store to enhance campaign-specific messaging and improve conversion funnels.
What does this episode say about ecommerce technology?
Invest in specialized tools and platforms like Shogun to customize your storefront and improve site performance, directly impacting conversion rates.

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