Nuuly's Customer Success Strategy Stays Agile Through Automation

Total Retail Talks · February 21, 2022 · 19 min

Summary

In episode 337 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Natalie Hurst, director of customer success at Nuuly, a clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family. Hurst discusses Nuuly's rental and resale services, her role in creating a seamless rental experience for the brand's shoppers, and the customer…

Related episodes

• How AI is Revolutionizing Print-on-Demand — David Hooker | How AI Changes Print-On-Demand, How AI Creates Photorealistic Mockups, What Traits Make Sellers Successful, How Printify’s Global Fulfillment Cuts Risk, Why Gen Z Demands Personalization (#484)— Ecommerce Coffee Break
• The Bouquet Theory of Building a Brand From Zero | Ep 974— The Game with Alex Hormozi
• "How Do You Know When to Pivot?" Here's What 13 Businesses Actually Did— Shopify Masters
• AI, Data, and Platform Wars: Is Your Brand Set Up to Win? — Mark Rubin | How AI Changes Ecommerce Operations, What Strong Tech Setups Brands Need, How Platform Wars Hurt Brands, What Agentic AI Means Today, How Winning Brands Prepare Ahead (#483)— Ecommerce Coffee Break
• The Meta Playbook That Took True Sea Moss Beyond Nine Figures— Marketing Operators
• Most Businesses are Hard to Scale | Ep 973— The Game with Alex Hormozi

Listen

Listen on Apple PodcastsShow website