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Madison Reed's CMO Shares Leadership Advice

Total Retail Talks · with Heidi Dorosin · May 21, 2018 · 17 min

Summary

In this episode, Madison Reed's CMO, Heidi Dorosin, unpacks the company's direct-to-consumer business model for hair coloring and care subscriptions. She shares insights into their customer acquisition strategies and valuable leadership advice, crucial for any DTC brand navigating competitive markets. This episode offers a focused look at building and scaling a subscription-based ecommerce brand from a marketing leadership perspective.

Key takeaways

Themes

dtc strategycustomer retentionfounder & leadership

Topics covered

subscription business modelcustomer acquisition tacticscmo insightsdirect-to-consumer marketingbrand strategy

Episode description

In episode 146 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Heidi Dorosin, chief marketing officer at Madison Reed, a professional hair coloring and care subscription service. Listen in as Dorosin discusses Madison Reed's business model and strategy, customer acquisition tactics, and leadership advice. This episode was recorded at this year's Total Retail…

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Frequently asked about this episode

What does this episode say about dtc strategy?
Understand the nuances of a subscription-based DTC model for products like hair care.
What does this episode say about customer retention?
Implement a robust customer acquisition strategy by understanding the target audience and value proposition.
What does this episode say about founder & leadership?
Focus on leadership principles applicable to fast-growing direct-to-consumer brands.
What does this episode say about dtc strategy?
Explore brand positioning that emphasizes convenience, quality, and community for home-based beauty products.

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