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Keurig Dr Pepper Creates 'Raving Fans' Via Connected Data

Total Retail Talks · with Drew Peniotu · June 22, 2026 · 25 min

Summary

Keurig Dr Pepper (KDP) is leveraging connected data and retail media networks to transform its marketing strategy. By building robust data foundations and personalizing messaging, KDP is driving growth and creating "raving fans" who advocate for their brands. This approach allows them to optimize media spend, gain deeper consumer insights, and foster authentic connections, ultimately benefiting retailers, brands, and consumers through more relevant advertising.

Key takeaways

Themes

retail & omnichannelbrand & contentanalytics & attributionpaid acquisition

Topics covered

retail media networksdata-driven marketingpersonalizationcustomer advocacysocial media marketingbrand building

Episode description

In episode 510 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Drew Panayiotou, chief marketing and innovation officer at Keurig Dr Pepper (KDP), a global leading beverage company with a portfolio of more than 150 owned, licensed and partner brands. During the wide-ranging conversation, Panayiotou discusses his marketing transformation initiative, Power Up (2:40), the increase…

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Frequently asked about this episode

What does this episode say about retail & omnichannel?
Implement a 'PowerUp' initiative to build data foundations, optimize media investments, and personalize messaging, focusing on deterministic data from retail media partners.
What does this episode say about brand & content?
Prioritize data sharing with retail partners and advocate for robust data access from retail media networks to gain a holistic understanding of campaign performance and optimize full-funnel marketing efforts.
What does this episode say about analytics & attribution?
Cultivate "raving fans" by creating authentic brand connections and leveraging social media for organic advocacy, even for challenger brands against larger competitors.
What does this episode say about paid acquisition?
Invest in understanding cultural relevance for each brand, ensuring sponsorships and promotions align with brand values and resonate authentically with target audiences.
What does this episode say about retail & omnichannel?
Analyze the "raving fan" model, exemplified by brands like Chick-fil-A and Dr Pepper, to drive organic growth through customer advocacy and efficient media leverage.

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