How Technology is Helping JO-ANN Stores Deliver Omnichannel Customer Service

Total Retail Talks · January 13, 2020 · 20 min

Summary

In episode 229 of Total Retail Talks, Executive Editor Joe Keenan interviews Drew Chamberlain, director of operations and customer experience at JO-ANN Stores, a specialty retailer of crafts and fabrics. Listen in as Chamberlain discusses JOANN's recent partnership with customer service platform Gladly, why the craft retailer felt the need to invest in new technology,…

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