How SMS Increased Efficiency and Improved Customer Service at Pier 1 Imports

Total Retail Talks · February 3, 2020 · 13 min

Summary

In episode 232 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Laurie Simpter, senior manager of customer relations at Pier 1 Imports, an omnichannel retailer of unique, decorative home furnishings, decor and gifts. Listen in as Simpter discusses the challenges many retailers face when handling customer service phone calls, including staffing, especially during peak holiday times.…

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