Office Depot's Director of Store Systems, Jonas Stillman, reveals how integrating technology and focusing on associate adoption enabled them to rapidly deploy curbside pickup chainwide. This episode provides a blueprint for retailers looking to enhance omnichannel customer experiences while simultaneously streamlining operations and reducing costs through strategic technology partnerships and digital automation.
Key takeaways
Leverage existing technology partnerships to quickly adapt to changing customer behaviors, as Office Depot did with Zebra Technologies to launch curbside pickup.
Prioritize store associate adoption of new technologies through robust training and clear communication to ensure seamless execution of omnichannel initiatives.
Implement digital automation tools to increase operational efficiency and drive cost savings, freeing up resources for customer-facing improvements.
Continuously analyze long-term shifts in consumer behavior and expectations to strategically prepare retail environments for future demands.
Focus on providing associates with best-in-class systems and procedures to flawlessly execute both in-store operations and end-to-end omnichannel fulfillment.
In episode 314 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jonas Stillman, director of store systems at Office Depot, a leading provider of business services, products and digital workplace technology solutions. Stillman discusses his role at the company, how his responsibilities shifted over the last year-plus of the COVID-19 pandemic, and the changes he's…
What does this episode say about retail & omnichannel?
Leverage existing technology partnerships to quickly adapt to changing customer behaviors, as Office Depot did with Zebra Technologies to launch curbside pickup.
What does this episode say about supply chain & operations?
Prioritize store associate adoption of new technologies through robust training and clear communication to ensure seamless execution of omnichannel initiatives.
What does this episode say about ai & automation?
Implement digital automation tools to increase operational efficiency and drive cost savings, freeing up resources for customer-facing improvements.
What does this episode say about founder & leadership?
Continuously analyze long-term shifts in consumer behavior and expectations to strategically prepare retail environments for future demands.
What does this episode say about retail & omnichannel?
Focus on providing associates with best-in-class systems and procedures to flawlessly execute both in-store operations and end-to-end omnichannel fulfillment.
