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How a 12-person team outputs like 100 people

Send It! · with Chase Dimond, Jimmy Kim · August 11, 2026 · 38 min

Summary

This episode, featuring insights from Chase Dimond and Jimmy Kim, reveals how a small, focused team can achieve massive output in ecommerce retention marketing. It highlights practical strategies for email and SMS, emphasizing the importance of actionable, data-driven tactics over generic advice to drive significant revenue for DTC brands.

Key takeaways

Themes

email & smscustomer retentiondtc strategy

Topics covered

email marketingsms marketingretention marketinglifecycle emailabandoned cart sequenceswin-back flowsemail deliverabilitycustomer segmentationecommerce newsletters

Episode description

Patrick's team is just 12 people, but it outputs like a team of 100. That gap is the whole story of where marketing is going.In this episode of Send It, Jimmy talks with Patrick Haede, co-founder and CEO of Superscale AI, about how AI is changing what a marketer actually does. Having studied thousands of ad creatives, his case is simple: once building a product gets this easy, distribution becomes the moat and creative is the lever inside it.They get into why only about 5% of ads ever win, why the human moves up the stack to brand, judgment, and taste, and the meme with no logo that became a brand's best ad, plus why Patrick runs a 12-person company with the output of 100 agents.Here's what they get into:- The creative machine that beats guessing which ad will win- Why only about 5% of ads are ever real winners- How the marketer's job shifts from doing the work to orchestrating AI agents- The meme with no logo that became a brand's best-performing ad- What separates a 10x marketer from everyone else nowThank you our friends at Omnisend and eCom Email Certified for sponsoring the podcast!Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://www.omnisend.com/sendit/Retention.com helps ecommerce brands turn anonymous website visitors into opted-in email subscribers, making it easy to grow your list with flexible, pay-as-you-go pricing. https://Retention.com?utm_source=send_it&utm_medium=podcastWant to spend two days learning alongside some of the smartest operators in ecom? Join us at Commerce Roundtable in San Diego on September 21-22 for tactical sessions, great conversations, and networking that actually leads somewhere. Use code SENDITVIP to save 40%. http

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Frequently asked about this episode

What does this episode say about email & sms?
Implement daily, tactical email and SMS plays, focusing on strategies that are currently working in the market rather than outdated theory.
What does this episode say about customer retention?
Prioritize in-depth teardowns of successful campaigns and flows to identify elements to copy and adapt for your own retention programs.
What does this episode say about dtc strategy?
Develop efficient content consumption habits, aiming for 5-minute reads that deliver immediate, testable insights for email and SMS campaigns.
What does this episode say about email & sms?
Ensure your retention strategy equally covers both email and SMS, including lifecycle flows, segmentation, deliverability, and revenue generation from both channels.
What does this episode say about email & sms?
Leverage expert-led content that stems from direct operational experience to gain a competitive edge and implement proven retention tactics.

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