EP 45: Low Budget, High Impact Retention Marketing Hacks
Send It! · with Jimmy Kim & Chase Dimond · August 26, 2025 · 36 min
Summary
This episode reveals cost-effective strategies for ecommerce brands to boost customer retention and lifetime value. It provides actionable frameworks for auditing current retention efforts and implementing high-impact email and SMS campaigns that drive repeat purchases and sustainable revenue growth, even on a limited budget.
Key takeaways
Implement a retention audit using provided worksheets to identify gaps in your current customer journey and strategize improvements for 2026.
Utilize the campaign and flow planning templates to build core email and SMS campaigns focused on revenue generation, rather than just sending messages.
Focus on converting high-level retention ideas into actionable plans by leveraging structured exercises that map optimal customer journeys.
Learn from successful retention case studies shared by Jimmy Kim and Chase Dimond, who've collectively driven over $200M in email and SMS revenue by building effective retention engines.
Think you need expensive platforms and six-figure marketing stacks to compete with bigger brands? Think again.In this episode of Send It!, Jimmy Kim and Chase Dimond reveal five proven retention marketing hacks that cost almost nothing to implement but deliver massive results. From manual personalization that outperforms AI to creative segmentation using data you already have, these strategies prove that creativity and genuine customer care beat expensive technology every time. Whether you're a startup with a shoestring budget or an established company looking for quick wins, these tactics can be implemented in a single afternoon using tools you already own.EP 45: Low Budget, High Impact Retention Marketing HacksHere's what we're diving into:- Manual Personalization & Human Touches: Hand-written notes and personal messages that create 73% higher lifetime value- Creative Segmentation with Existing Data: Smart customer segments using basic email platforms (67% higher engagement)- User-Generated Content Systems: Free social proof collection that increases repeat purchases by 52%- Simple Gamification Without Platforms: Milestone celebrations using basic tools (34% higher customer lifetime value)- Strategic Email Reply Campaigns: Two-way communication that creates 3x more referrals and builds real relationshipsThank you our friends at Omnisend, Kintsugi and eCom Email Certified for sponsoring the podcast!Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://eemtrk.com/omnisend-senditKintsugi is an AI platform that monitors, files, and optimizes sales tax for you with a 98.3% reduction in errors. Mention Chase and Jimmy to receive your first three months free! https://
Implement a retention audit using provided worksheets to identify gaps in your current customer journey and strategize improvements for 2026.
What does this episode say about customer retention?
Utilize the campaign and flow planning templates to build core email and SMS campaigns focused on revenue generation, rather than just sending messages.
What does this episode say about email & sms?
Focus on converting high-level retention ideas into actionable plans by leveraging structured exercises that map optimal customer journeys.
What does this episode say about email & sms?
Learn from successful retention case studies shared by Jimmy Kim and Chase Dimond, who've collectively driven over $200M in email and SMS revenue by building effective retention engines.
