This episode uncovers how top ecommerce brands are leveraging advanced SMS strategies to gain customer insights, optimize messaging frequency, and integrate conversational commerce. It emphasizes the untapped value of SMS data for understanding customer intent and highlights Postscript’s AI product, Shopper, for identifying specific purchase objections. This is a must-listen for brands looking to refine their SMS marketing and unlock new growth avenues.
First up today, we’re getting into OpenAI and ChatGPT shopping with the Shopify integration - including how we’re approaching GEO, why bigger brands might have the edge, and why we’re not going all in on optimization just yet.We also dig into SMS and email, where the real limit is on frequency, and the balance between driving conversions short-term vs unsubscribes vs retaining subscribers in the long-term.We share what we’ve tested, what the data shows about diminishing returns, and why most brands are probably leaving money on the table. We break down the difference between flows and campaigns, why flows can handle more volume, and how post-purchase upsells fit into this, from one-click add-ons to holding orders “double dash” style.We also check in on how podcast ads are performing at Jones Road - what the early results look like, why standard tracking under-attributes, and how we’re thinking about picking winners to scale. To finish up, we talk through the first three marketing hires we’d make if we were building a brand from scratch today.If you have a question for the MOperators Hotline, click the link to be in with a chance of it being discussed on the show: https://forms.gle/1W7nKoNK5Zakm1Xv6Chapters:00:00:00 - Introduction00:10:22 - Our Approach to ChatGPT Shopping & GEO00:27:13 - Finding the Real Limit on SMS & Email Frequency00:38:37 - Post-Purchase Upsells: One-Click vs. "Double Dash" Style00:51:51 - Podcast Ads: Jones Road's Early Results & Attribution01:01:18 - Drafting Your First 3 Marketing HiresPowered by:Motion.https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-readshttps://motionapp.com/creative-trendsPrescient AI.https://www.prescientai.com/operatorsRichpanel.https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdescAftersell.https://www.after