In this episode, industry veteran Richard Last dissects the evolving retail landscape, emphasizing how traditional brick-and-mortar stores must adapt to the digital age. He covers critical shifts, essential technologies for the upcoming holiday season and 2018, and key hiring considerations for retailers building future-proof organizations. This is a vital listen for any ecommerce professional looking to understand broader retail trends and strategic imperatives.
Key takeaways
Brick-and-mortar retailers must integrate digital strategies to remain competitive and viable in today's market.
Invest in technologies that enhance the customer experience and streamline operations, particularly in preparation for peak shopping seasons like holidays.
When building your team, prioritize candidates who possess digital acumen and an understanding of evolving retail technologies.
Proactively analyze industry shifts to identify and leverage new opportunities for growth and customer engagement.
Focus on creating a seamless shopping experience that bridges the gap between online and offline channels.
In episode 111 of Total Retail Talks, Richard Last, chairman emeritus, board of directors, Shop.org; founding partner, Axcelora; senior director, Global Digital Retailing Research Center, University of North Texas, offers his insights into the state of the retail industry, including how legacy brick-and-mortar retailers must evolve in order to remain viable in today's digital environment,…
What does this episode say about retail & omnichannel?
Brick-and-mortar retailers must integrate digital strategies to remain competitive and viable in today's market.
What does this episode say about ai & automation?
Invest in technologies that enhance the customer experience and streamline operations, particularly in preparation for peak shopping seasons like holidays.
What does this episode say about founder & leadership?
When building your team, prioritize candidates who possess digital acumen and an understanding of evolving retail technologies.
What does this episode say about retail & omnichannel?
Proactively analyze industry shifts to identify and leverage new opportunities for growth and customer engagement.
What does this episode say about retail & omnichannel?
Focus on creating a seamless shopping experience that bridges the gap between online and offline channels.
