Discusses Shopify's price increases and how their new contract structures function as platform lock-in for DTC brands.
Discusses Shopify's price increases and how their new contract structures function as platform lock-in for DTC brands.
Part of a series on customer ownership, specifically addressing how businesses become overly reliant on specific platforms.
Explores customer stickiness and 'false flag lock-in' within the context of high-performance DTC teams and acquisitions.