Upselling Through Customer Service

Answer

Breanna Moreno of True Classic discusses transforming customer support from a cost center into a major revenue driver and profit center.

Source: Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center on DTC Podcast.

Top episodes

1. 1. Ep 402: Breanna Moreno – True Classic - Turn Customer Support Into A Profit Center

   DTC Podcast

   Breanna Moreno of True Classic discusses transforming customer support from a cost center into a major revenue driver and profit center.

2. 2. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Dillon Duchesne from Gorgias explains how to use customer support interactions to identify and capture upselling opportunities.

3. 3. When Upselling Can Actually Hurt Your Sales

   Shopify Masters

   Exploring the nuances of upselling, including when it's appropriate and how to respect customer intent to avoid damaging sales.

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