Unified Customer Experience

Answer

Björn Radde of T-Systems discusses moving beyond basic online stores to integrated digital ecosystems and CX strategy.

Source: [Greatest Hits] Digitalising eCom Ops and Customer Experience with Björn Radde, T-Systems International on The eCom Ops Podcast.

Top episodes

1. 1. [Greatest Hits] Digitalising eCom Ops and Customer Experience with Björn Radde, T-Systems International

   The eCom Ops Podcast

   Björn Radde of T-Systems discusses moving beyond basic online stores to integrated digital ecosystems and CX strategy.

2. 2. Customer Retention 101 - How To Get Repeat Orders & Increase LTV

   Winning With Shopify Podcast: Ecommerce Growth for Shopify Store Owners

   A deep dive into customer retention and maximizing LTV by creating an enjoyable experience across all customer touchpoints.

3. 3. [Greatest Hits] eCommerce Marketing using Tracking Pages with Irina Poddubnaia, TrackMage

   The eCom Ops Podcast

   Irina Poddubnaia discusses using tracking pages to create a seamless customer experience across multiple channels and devices.

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