Unified Customer Experience

Answer

Björn Radde of T-Systems discusses moving beyond basic online stores to integrated digital ecosystems and CX strategy.

Source: [Greatest Hits] Digitalising eCom Ops and Customer Experience with Björn Radde, T-Systems International on The eCom Ops Podcast.

Top episodes

1. 1. [Greatest Hits] Digitalising eCom Ops and Customer Experience with Björn Radde, T-Systems International

   The eCom Ops Podcast

   Björn Radde of T-Systems discusses moving beyond basic online stores to integrated digital ecosystems and CX strategy.

2. 2. How to Combine In-Store and Online Shoppers to Maximise Revenue with Ralf Haberich, CEO at Shopgate

   The eCom Ops Podcast

   Ralf Haberich explains 'Unified Commerce,' a strategy that unifies data, inventory, and transactions into one system for a seamless shopper journey.

3. 3. [Greatest Hits] eCommerce Marketing using Tracking Pages with Irina Poddubnaia, TrackMage

   The eCom Ops Podcast

   Irina Poddubnaia discusses creating a seamless customer journey across channels using tracking pages and post-purchase marketing.

← Search again on AskThePods