Explores the divide between digital and physical brand experiences, highlighting the obstacles retailers face in creating a unified customer journey across all touchpoints.
Explores the divide between digital and physical brand experiences, highlighting the obstacles retailers face in creating a unified customer journey across all touchpoints.
Retail veteran Steve Dennis discusses the acceleration of retail disruption and the specific challenges legacy businesses face in staying remarkable.
Macy's VP of Innovation discusses how a major legacy department store navigates the challenges of the current market and integrates digital with physical retail.