Surprise And Delight

Answer

Retention expert Nikki Tooman discusses how to implement 'Surprise and Delight' tactics to improve customer loyalty and lifetime value.

Source: Loyalty, Surprise and Delight, and Segmentation on Hit Subscribe | The subscription ecommerce podcast by Recharge.

Top episodes

1. 1. Loyalty, Surprise and Delight, and Segmentation

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Retention expert Nikki Tooman discusses how to implement 'Surprise and Delight' tactics to improve customer loyalty and lifetime value.

2. 2. 376. Why Your Online Store is Boring to Shop

   eCommerce Badassery

   Jessica Totillo Coster explores why modern eCommerce feels boring and how incorporating 'surprise and delight' can make a brand memorable.

3. 3. 207. How to Increase Customer Lifetime Value & Reduce Churn in Your eCommerce Business with ignitePOST

   eCommerce Badassery

   A look at using personalized, physical touchpoints like handwritten notes via ignitePOST to surprise customers and reduce churn.

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