Surprise And Delight

Top 3 podcast episodes answering this question on AskThePods · customer surprise and delight strategies.

Answer

Ingrid and Brian discuss the shift toward experiential gifting and how holiday shoppers are looking for more meaningful, experience-based surprises.

Source: The Year of Experiential Gifting (It’s All About Experiences ) on Future Commerce.

Top episodes

  1. 1. The Year of Experiential Gifting (It’s All About Experiences )

    Future Commerce

    Ingrid and Brian discuss the shift toward experiential gifting and how holiday shoppers are looking for more meaningful, experience-based surprises.

  2. 2. "There is No One Best Experience" (w/ Monika Kochhar, Smartgift)

    Future Commerce

    Monika Kochhar explains how brands can optimize for the 'shopper persona' of someone buying for others, focusing on the emotional impact of the gift experience.

  3. 3. Year-End Highlights: Lessons From Our Deepest Dialogues

    Future Commerce

    A year-end reflection on the most impactful and unconventional brand strategies and cultural moments from the past year.

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