Store Associate Empowerment

Answer

PetSmart's VP of HR discusses their strategy for improving the front-line associate experience through communication tools and autonomy.

Source: 338. Improving the front-line associate experience at PetSmart on Retail Gets Real.

Top episodes

1. 1. 338. Improving the front-line associate experience at PetSmart

   Retail Gets Real

   PetSmart's VP of HR discusses their strategy for improving the front-line associate experience through communication tools and autonomy.

2. 2. "Late-Stage Capitalism"

   Future Commerce

   Explores whether empowering employees is the key to customer retention and highlights brands like Half Price Books where associates curate assortments.

3. 3. Retail Expansion: How to Know When You’re Ready

   Shopify Masters

   Discusses the complexities of physical retail expansion and managing storefronts.

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