Eli Weiss of Jones Road Beauty discusses 'Enlightened Hospitality' and the secret to building high-quality customer experiences through intentional service design.
Eli Weiss of Jones Road Beauty discusses 'Enlightened Hospitality' and the secret to building high-quality customer experiences through intentional service design.
Tony Drockton explores H2H (Human to Human) engagement and the importance of planning people and infrastructure to maintain genuine customer connections.
This episode breaks down the CX mindset, specifically focusing on how to extend design principles across every customer touchpoint, not just the website.