Eli Weiss from Jones Road Beauty discusses 'Enlightened Hospitality' and the role of service design in creating superior customer experiences.
Eli Weiss from Jones Road Beauty discusses 'Enlightened Hospitality' and the role of service design in creating superior customer experiences.
Tony Drockton explores human-to-human engagement and the importance of planning infrastructure and communication to improve service quality.
A deep dive into the customer experience mindset, treating design like a tech company, and applying service design principles to every touchpoint.