Breanna Moreno of True Classic discusses managing massive customer volume and turning support into a profit center through lean operations and omnichannel strategies.
Breanna Moreno of True Classic discusses managing massive customer volume and turning support into a profit center through lean operations and omnichannel strategies.
Kevin Gould (Glamnetic) and Romain Lapeyre (Gorgias) discuss challenges and solutions for proactive customer experience and preparing support systems for high growth.
Louis Lavedan from Gorgias discusses building a successful support strategy and using automation to scale operations efficiently as a business grows.