Retail Associate Empowerment

Answer

Theresa Lee of PetSmart discusses improving the front-line experience through communication tools and employee advocacy.

Source: 338. Improving the front-line associate experience at PetSmart on Retail Gets Real.

Top episodes

1. 1. 338. Improving the front-line associate experience at PetSmart

   Retail Gets Real

   Theresa Lee of PetSmart discusses improving the front-line experience through communication tools and employee advocacy.

2. 2. The Age of the Empowered Associate

   Retail Remix

   A panel of experts explores what it takes to create a base of passionate, engaged, and empowered retail associates.

3. 3. A New Era Of Employee Training & Empowerment

   Retail Remix

   Bob Phibbs and Carol Leaman discuss the impact of global shifts on associate roles and the necessity of improved training and empowerment.

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