Nevin Jethmalani discusses using data analytics to understand the balance between new and repeat customers and how to improve repeat purchase rates.
Nevin Jethmalani discusses using data analytics to understand the balance between new and repeat customers and how to improve repeat purchase rates.
Ihor Sokolov explores how optimizing user experience and implementing retention strategies like loyalty programs drive repeat purchases and increase CLV.
This episode focuses on tactical retention strategies, specifically using direct mail and post-purchase timing to drive repeat customers.