Mike Wu from Monos discusses scaling customer service using AI and the nuances of transitioning to offshore and automated support systems.
Mike Wu from Monos discusses scaling customer service using AI and the nuances of transitioning to offshore and automated support systems.
Kunle Campbell explores turning operations into a profit center by automating repetitive customer service tasks to free up team resources.
Founder Anita Mahaffey shares how she scaled a 7-figure Shopify store using exclusively outsourced help and remote service strategies.