Reducing Customer Support Tickets

Top 3 podcast episodes answering this question on AskThePods · reduce customer support costs.

Answer

Kevin Gould and Romain Lapeyre discuss proactive customer experience and key support metrics like deflection rates to streamline operations.

Source: Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre on DTC Podcast.

Top episodes

  1. 1. Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre

    DTC Podcast

    Kevin Gould and Romain Lapeyre discuss proactive customer experience and key support metrics like deflection rates to streamline operations.

  2. 2. She Took 4 Months Off & GREW Monthly Revenue $10K+

    Shopify Masters

    This episode covers scaling a brand through automation, specifically focusing on automated ticket handling and FAQ strategies to reduce manual support.

  3. 3. Mastering After-Sales Service to Fuel eCom Customer Retention with Amit RG, CEO at Richpanel

    The eCom Ops Podcast

    Richpanel CEO Amit RG explains how to streamline after-sales service and use software to solve the biggest challenges in customer support.

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