Reducing Churn

Top 3 podcast episodes answering this question on AskThePods · reducing customer churn rates.

Answer

Matthew Holman discusses redefining value in subscription offerings and specific tactics like welcome series and feedback loops to lower churn.

Source: Value Beyond Purchase: Enhancing the Subscription Experience | Matthew Holman | SP | Bonus Episode on Honest Ecommerce.

Top episodes

  1. 1. Value Beyond Purchase: Enhancing the Subscription Experience | Matthew Holman | SP | Bonus Episode

    Honest Ecommerce

    Matthew Holman discusses redefining value in subscription offerings and specific tactics like welcome series and feedback loops to lower churn.

  2. 2. The Secret to Customer Retention From A Multimillion Dollar Company

    Shopify Masters

    The CEO of Lulus, Crystal Landsem, shares retention tips and strategies to reduce churn by aligning product offerings with customer desires.

  3. 3. The Shopify Retention Math Nobody Runs

    Shopify1Percent

    Thomas Lalas breaks down the math of Shopify retention, identifying the exact windows when customers typically churn and how to intervene.

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