Subscription expert Matthew Holman discusses redefining value in subscription offerings and specific tactics to reduce churn and improve retention.
Subscription expert Matthew Holman discusses redefining value in subscription offerings and specific tactics to reduce churn and improve retention.
Thomas Lalas breaks down retention math for Shopify brands, focusing on cohort analysis and the specific timing of customer churn.
Jordan Gordon provides a retention blueprint based on four fundamental customer cohort types to identify and mitigate churn drivers.