Proactive Customer Service

Answer

Maia and Raven discuss performance-based customer service, specifically contrasting reactive vs. proactive service models.

Source: Ep 123: AKNF - Performance Customer Service with Maia and Raven on DTC Podcast.

Top episodes

1. 1. Ep 123: AKNF - Performance Customer Service with Maia and Raven

   DTC Podcast

   Maia and Raven discuss performance-based customer service, specifically contrasting reactive vs. proactive service models.

2. 2. Ep 103: Olipop's Eli Weiss Goes Deep on Customer Experience

   DTC Podcast

   Eli Weiss of Olipop dives into building a proactive customer success model to anticipate issues before they reach the customer.

3. 3. Sitebrand’s Carolyn Gardner, Director of E-marketing Services

   Ecommerce Conversations

   Carolyn Gardner discusses methods of proactively managing the customer experience via web personalization and anticipating needs.

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