Proactive Customer Engagement

Answer

Sitebrand’s Carolyn Gardner discusses managing the customer experience proactively through personalization and predictive strategies.

Source: Sitebrand’s Carolyn Gardner, Director of E-marketing Services on Ecommerce Conversations.

Top episodes

1. 1. Sitebrand’s Carolyn Gardner, Director of E-marketing Services

   Ecommerce Conversations

   Sitebrand’s Carolyn Gardner discusses managing the customer experience proactively through personalization and predictive strategies.

2. 2. Ep 103: Olipop's Eli Weiss Goes Deep on Customer Experience

   DTC Podcast

   Eli Weiss of Olipop explains how to move from reactive support to a proactive customer success model to reduce friction.

3. 3. Is Churn Dead?? | Ep 167

   The Game with Alex Hormozi

   Alex Hormozi discusses using leading indicators to solve churn through proactive activation and engagement in the early customer stages.

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