Michael Kaufman shares strategies for scaling an Amazon business by mastering the post-purchase experience and customer retention.
Michael Kaufman shares strategies for scaling an Amazon business by mastering the post-purchase experience and customer retention.
Hosts Jimmy Kim and Chase Dimond break down email and SMS tactics to engage customers immediately following a purchase.
Thomas Lalas analyzes data from 2,000+ brands to reveal why buyers don't return and how to fix the post-purchase relationship.