A focused discussion on the most overlooked growth tactic in Shopify: mastering the experience after the sale to build customer loyalty.
A focused discussion on the most overlooked growth tactic in Shopify: mastering the experience after the sale to build customer loyalty.
Explores the math behind customer retention and the specific post-purchase strategies the best brands use to prevent customer churn within the first 90 days.
Hosts Jimmy Kim and Chase Dimond break down how to use email and SMS to engage first-time buyers and turn them into repeat customers.