Explores how to scale email personalization using automation, behavioral triggers, and AI without losing brand authenticity.
Explores how to scale email personalization using automation, behavioral triggers, and AI without losing brand authenticity.
Analyzes the 'relevance gap' and provides strategies for using data and technology to create hyper-personalized marketing journeys.
Michaels' VP of CRM explains the data infrastructure and marketing automation tools required to drive personalization in loyalty programs and CRM.